DoatKolom is dedicated to providing reliable, timely, and professional support for all our products. Our Support Policy ensures transparency about what you can expect from us.

What our support covers

• Assistance with installing and configuring our plugins.
• Fixing bugs or issues related to the core functionality of our products.
• Guidance on using features as described in official documentation.
• Help with plugin updates and license activations.
  

What our support does not cover

• Customization services or feature modifications.
• Integration with third-party plugins, themes, or services outside those officially listed as compatible.
• Resolving conflicts caused by other plugins, themes, or server environments not recommended by us.
• General WooCommerce or WordPress support unrelated to our plugins.
  

Support hours & response time

Our support team is available Monday to Friday, 9 AM to 6 PM (UTC+6).
We aim to respond to all inquiries within 24 hours on business days. Complex issues may require additional time for investigation and resolution.

How to Access Support

To get assistance, contact us via email at [support@doatkolom.com] or through the contact form on our website. Please include:

• Your purchase details or license key.
• A detailed description of the issue.
• Screenshots or steps to replicate the problem (if applicable).
  

We’re committed to helping you make the most of DoatKolom’s plugins with dependable, friendly, and effective support.